Return & Refund Policy
Please note that we do have a returns / refund policy. If the customer is dissatisfied with the quality or the quantity of the products delivered, or a product substitution, in case of non-availability of the original item at the time of delivery, he / she should notify Ahmedabad Gift Shop within 24 Hrs of the delivery of the gifts via email or phone.
In such an event, we may replace the items delivered subject to an approval, and the item being in an un-opened and re-saleable condition, or process a part or a full refund, on a case to case basis. For such an exchange or refund, the goods delivered will have to be sent to our Head Office at the recipients cost. However, we will pay for the delivery of the exchanged goods to the recipient. Do note that certain kinds of perishable products like Cakes & Flowers and Perishable Food Items like Sweets, Chocolates, Dry Fruits may not be subject to returns. Please note that no complaint for an exchange will be entertained if the same is made after 24 Hrs. of the delivery of the goods.
The refund will be done via the same mode as the payment, so if you have made the payment via credit card, it will be refunded to your credit card in 3-4 working days.
Cancellation of Orders
If for some reason you have to cancell the order, you have to inform us via phone before 24 hours of the delivery date. In case of perishable products like cakes & flowers, we cannot cancel the order once it is placed. For personalised products and other gift products, order cancellation should be done in 8 hours after the order is placed, otherwise we cannot accept the cancellation. We can consider cancellation on case to case basis as and when required.